See also: Helpdesk & Break Fix Supplementation

Microsoft Windows 2000 Implementation

Industry: National Restaurant Chain
Revenue: $100 million +

Business Strategy
Our multi-million dollar client had the following goals:
1) Upgrade and replace its current Windows 95/98/NT workstations to Windows 2000, thereby improving nation-wide application compatibility.
2) Manage nation-wide operations from the various divisional offices
3) To strengthen overall nation-wide compatibility within corporate and franchised locations.

To reach these goals, a coordinated effort was required that would affect over 5000 users, 300 business units and over 50 off-site locations throughout the country.

Project Analysis
Due to the high level of IT Professionals needed to seamlessly execute its goals, the client hired Technical Solutions Group to supply nation-wide IT talent.

TSG responded by sweeping the various regions for consultants that met the clients specific needs. Because the client had multiple locations and operating systems, flexible and seasoned consultants were key to our recruiting efforts. Also with a solid understanding of the client’s culture and environment, Technical Solutions Group assembled a team of IT professionals to compliment the client’s existing staff.

TSG provided 3 Project Managers, 5 Project Leads and 50+ nation-wide Network Technicians to help migrate desktop PC’s from Windows 95/98/NT to Windows 2000. The migrations involved re-imaging, replacing and installing new PC’s throughout the company.

Overall Benefit
Technical Solutions Group finished the entire migration ahead of time and under budget. Downtime for the various locations nation-wide was zero, as migrations were completed during non-office hours. In turn our client was able to meet its goal of achieving application compatibility.